Company: Pinnacle Employee Services (PES) Reports To: Director of HR Partnerships

Company Summary

Pinnacle Employee Services (PES) is a Professional Employer Organization (PEO) providing Human Resources, Payroll, Benefits Administration, Workers' Compensation, Compliance, and employee support services to client organizations. PES partners with clients to deliver workforce solutions and ensure compliance with employment laws and regulations. 

Position Summary

The Human Resources Business Partner (HRBP) serves as the primary HR contact for client companies, providing consultative support across Human Resources, Payroll, Benefits, Workers' Compensation, and Compliance. The HRBP builds strong client relationships, resolves service issues, provides guidance on employment matters, and partners with internal subject matter experts to deliver exceptional client service. Success in this role requires strong employment law knowledge, sound judgment, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. 

Essential Responsibilities (include but are not limited to):

Client Partnership & General HR Support

• Serve as a consultative, trusted advisor to client leadership, including executive teams, on HR and benefits matters.
• Respond to employee and client inquiries related to HR, payroll, benefits, and employment administration.
• Manage HR and benefits initiatives across assigned client accounts.
• Resolve issues promptly, escalating complex matters to the appropriate internal experts.
• Build strong relationships with clients, employees, and internal departments while delivering exceptional customer service.
• Maintain accurate records and documentation. 

Compliance & Unemployment Administration

• Manage unemployment claims and attend hearings as required.
• Interpret and apply HR policies and employment regulations.
• Maintain knowledge of federal, state, and multi-state employment laws.
• Ensure labor law posting compliance at client worksites.

Employee Relations & Training

• Develop and maintain employee handbooks, policies, and procedures.
• Coordinate harassment prevention and workplace training programs.
• Conduct workplace and employee relations investigations.
• Support implementation of HR best practices and organizational initiatives

Benefits, Payroll & Workers' Compensation

• Support workers' compensation reporting and claim administration.
• Provide guidance on employee benefit programs.
• Assist with payroll-related requests and employment documentation.
• Resolve payroll and benefits questions and concerns.

Client Engagement & Operations

• Conduct a minimum of five client meetings or visits weekly.
• Utilize HRIS and business systems, including PRISM.
• Prepare and analyze spreadsheets and reports using Excel and related tools.
• Complete additional duties as assigned.

Knowledge, Skills & Abilities

• Proven excellence in customer service, client support and engagement.
• Strong knowledge of HR practices, employment laws, and regulatory compliance.
• Experience managing HR projects, policy implementation, organizational change, and stakeholder coordination.
• Consultative approach with confidence advising executive-level leaders.
• Working knowledge of payroll, benefits, workers' compensation, and unemployment processes.
• Advanced Microsoft Office and Excel skills; ability to learn HRIS platforms.
• Excellent communication, presentation, customer service, and relationship management skills.
• Strong organization, problem-solving, confidentiality, and time management abilities.
• Ability to work independently and collaboratively in a dynamic environment. 

Qualifications

Required

• High school diploma or equivalent; relevant education and experience may be considered.
• Minimum five (5) years of Human Resources experience.
• Proficiency in Microsoft Office, including Excel.
• Valid driver's license and ability to travel to client locations.
• Ability to read, write, and speak English. 

Preferred

• SHRM-CP, SHRM-SCP, PHR, or similar HR certification.
• Experience with HRIS platforms and automated HR environments.
• PEO, HR outsourcing, or related consulting experience.
• Additional education in Human Resources, Business Administration, or a related field. 

Work Environment & Physical Requirements

This position is primarily performed in an office setting with regular travel to client locations. The role requires prolonged computer use, regular sitting, standing, walking, and driving, and occasional lifting of materials up to 20 pounds. Employees must be able to effectively use standard office equipment and communicate verbally and in writing

Equal Employment Opportunity

Pinnacle Employee Services (PES) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.  Theis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary Range: 65,000-75,000 

monthly travel stipend 

Benefits offered to qualified FT employees: Medical, Dental, Vision, company sponsored 401k, paid PTO & Sick Time

Type: Full Time

Office Designation: Hybrid and/or Remote

Company Description:

At Pinnacle Employee Services (PES), we are committed to delivering reliable, people-focused support that helps businesses thrive. Your Employees. Our Priority. isn’t just our tagline. It’s the way we work. We are here to reduce the noise, remove stress, and ensure our clients get the support they need to succeed. We serve mid-sized companies in Upstate NY that are focused on achieving their goals through their people as well.

Position Summary:

The Senior PEO & ASO Sales Consultant is responsible for driving new client acquisitions by consulting mid-sized business owners on tailored workforce solutions. This role owns the full sales lifecycle—from prospecting and relationship development through close and onboarding—while building long-term partnerships that expand Pinnacle Employee Services’ client base, revenue, and market presence. Success in this role requires a consultative sales approach, strong referral relationships, and the ability to operate independently within assigned markets.

 Essential Duties and Responsibilities

Sales & Revenue

• Achieve and exceed assigned new client, worksite employee, and revenue goals.
• Lead a consultative selling process to recommend appropriate PEO or ASO solutions.
• Accurately develop and present proposals aligned with each client’s business needs.

 Prospecting & Relationships

• Consistently prospect within defined target markets and ideal client profiles (ICP).
• Build and maintain strong centers of influence, including brokers, accountants, bankers, and community partners.
• Generate referrals through networking, client relationships, and internal collaboration.

  Collaboration & Client Experience

• Partner closely with internal service teams to support successful onboarding and ongoing client satisfaction.
• Collaborate with internal Pinnacle brands to cross-refer opportunities and expand client value.
• Respond promptly and professionally to clients, partners, and referral sources.

 Process & Professional Development

• Maintain accurate and timely activity, pipeline, and forecast data in the CRM.
• Participate in ongoing sales training, coaching, and competitive market learning.
• Submit expense reports and required documentation in a timely manner.

Qualifications

• 5+ years of successful PEO and/or ASO sales experience
• Proven ability to sell consultatively to mid-sized businesses
• Bachelor’s degree preferred; relevant experience considered in lieu of formal education
• Valid driver’s license and ability to travel locally

Compensation The anticipated compensation range for this role is $150,000–$225,000, consisting of base salary plus target first-year commissions at plan. Additional accelerators and incentives may apply. Total compensation is based on factors including location, experience, and performance.

 Why Join Pinnacle Employee Services?

• Mission-driven, people-first culture
• Proven growth and investment in professional development
• Meaningful work supporting businesses and communities
• Collaborative, entrepreneurial environment
• Respect for work-life balance

 Not sure if you meet every requirement?

At Pinnacle Employee Services, we don’t believe there’s only one path to success. We’re interested in people who bring curiosity, capability, and a genuine interest in the work we do. If this role resonates with you but your experience looks a little different than what’s outlined, we encourage you to raise your hand—you may be an excellent match now or for another role as we continue to grow.

 Pinnacle Employee Services is committed to building a workplace where respect, fairness, and inclusion are foundational. Hiring decisions are made thoughtfully and based on job‑related qualifications, experience, and potential. We proudly uphold all applicable federal, state, and local employment laws and value the diverse perspectives that strengthen our team.

Position:  Benefits Administrator

Reports to: Director of Benefits Administration 

Company Summary:

Pinnacle Employee Services (PES) is a Professional Employer Organization (PEO) that partners with client companies to provide comprehensive Human Resources, Payroll, Benefits administration, Workers' Compensation, Compliance, and employee support services. PES serves as an extension of its clients' businesses, delivering efficient workforce solutions and helping organizations effectively manage their employees while maintaining compliance with applicable employment laws and regulations.

Job Summary

The Benefits Administrator is responsible for the day-to-day administration of employee benefit programs and leave of absence processes. This position manages enrollments, eligibility, changes, terminations, billing and payroll reconciliations, employee questions, and other benefit-related activities for medical, dental, vision, life, disability, FSA, HSA, voluntary benefits, COBRA, workers’ compensation, and other applicable programs. The position also administers leaves of absence, including FMLA, PFL, disability, and other applicable leave programs.

The Benefits Administrator works closely with employees, HR, payroll, implementation, sales, carriers, brokers, vendors, and third-party administrators to provide accurate and timely administration, maintain records, resolve issues, and support compliance with applicable requirements.

Key Duties and Responsibilities

Benefits Administration

• Manage day-to-day administration of employee benefit programs, including enrollments, qualifying life events, changes, terminations, beneficiary updates, and National Medical Support Notices.
• Provide support to employees and HR teams regarding benefit plans, eligibility, coverage, deductions, and system processes.
• Coordinate benefit data between HRIS, payroll, carrier, and vendor systems and maintain accurate records.
• Serve as a primary contact for carriers, brokers, vendors, and third-party administrators.
• Prepare weekly and monthly benefit reports and assist with open enrollment and other benefit-related projects.
• Maintain benefit procedures and identify opportunities to improve processes and reduce errors.

Benefits Billing & Reconciliation

• Reconcile monthly carrier invoices for medical, dental, vision, life, disability, and other benefit programs against enrollment records and payroll deductions.
• Research and resolve discrepancies involving coverage, eligibility, rates, employee and employer contributions, deductions, terminations, overpayments, and other billing issues.
• Coordinate with carriers, vendors, payroll, and internal teams to resolve billing and enrollment issues and maintain supporting documentation.
• Use Excel and other systems to analyze benefit data and complete reconciliations.

Leave of Absence Administration

• Manage employee leaves from initial request through return to work, including FMLA, PFL, disability, intermittent, and reduced-schedule leave.
• Determine eligibility and coordinate required notices, forms, certifications, and documentation.
• Track leave usage, deadlines, exhaustion dates, return-to-work dates, and required follow-up.
• Communicate leave requirements, available benefits, deadlines, and status to employees and appropriate internal and external parties.
• Coordinate leave information with employees, HR, payroll, managers, carriers, and third-party administrators.
• Administer short-term and long-term disability processes and support ADA accommodation and return-to-work processes.
• Maintain accurate and confidential leave records and prepare reports and documentation for compliance and auditing.

Compliance & Reporting

• Maintain confidentiality of employee benefit and leave information.
• Follow applicable federal and state requirements related to FMLA, PFL, ADA, COBRA, ERISA, ACA, Section 125, workers’ compensation, disability, and other benefit and leave programs.
• Assist with required notices, reporting, filings, fees, audits, and recordkeeping.

Customer Service & Communication

• Provide professional and timely support to employees, HR teams, managers, carriers, vendors, and other business partners.
• Explain benefit and leave information clearly and handle sensitive employee situations with discretion.
• Communicate effectively with multiple parties to resolve benefit, billing, payroll, and leave issues and follow up on outstanding items.

Additional Responsibilities

• Assist with special projects, system implementations, open enrollment, process improvements, and other HR or benefits initiatives.
• Participate in training and development to maintain knowledge of benefits, systems, and applicable regulations.

Required Skills and Abilities

• Strong knowledge of employee benefits administration and benefit plan processes.
• Working knowledge of FMLA, PFL, ADA, COBRA, disability, and other applicable leave requirements.
• Strong analytical, problem-solving, and organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities, deadlines, and sensitive employee situations.
• Strong written, verbal, and customer service skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality when handling sensitive employee and medical information.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with HRIS, payroll, and benefits administration systems.
• Ability to analyze benefit data, identify discrepancies, and understand benefit terminology, plan designs, and payroll deductions.

Education and Experience

• 3–5 years of experience in benefits administration, human resources, payroll, leave administration, or a related field preferred.
• Experience with benefit billing and reconciliation preferred.
• Experience administering FMLA, PFL, disability, or other leave programs preferred.
• Experience with HRIS, payroll, or benefits administration systems preferred.
• PrismHR experience is a plus.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively by phone, email, and in person.
• Ability to lift up to 15 pounds occasionally.

Compensation

Salary Range: $65,000–$75,000 annually

Benefits offered to qualified FT employees: Medical, Dental, Vision, Supplemental insurances and 401k